Question 1

What internet speeds does WebPerception offer?

Accepted Answer

WebPerception offers three main plans: Essential (25 Mbps), Premium (100 Mbps), and Pro (500 Mbps). All speeds are guaranteed minimums, not "up to" speeds.

Question 2

Are there any data caps?

Accepted Answer

No! WebPerception has no data caps, no throttling, and no overage charges. Use as much internet as you need.

Question 3

How do I troubleshoot slow speeds?

Accepted Answer

First, restart your router by unplugging it for 30 seconds. Check if the issue affects all devices or just one. Run a speed test at speedtest.net. If issues persist, contact our support team.

Question 4

What is your installation process?

Accepted Answer

Our professional technicians will schedule a convenient time to install a small antenna at your location. Installation typically takes 2-3 hours and is included free with all plans.

Question 5

How do I contact support?

Accepted Answer

You can reach our support team by phone at (415) 892-7711, by email at info@webperception.com, or through our online chat during business hours.

Fix issuesin minutes

Common Issues & Quick Fixes

No Internet Connection

Slow Internet Speeds

WiFi Connection Problems

Intermittent Connection

Single Device Not Working

Security Warnings

Self-Service Diagnostic Tools

Speed Test

Router Check

Line Quality

Need immediate assistance?