Service Agreement

This Service Agreement ("Agreement") is entered into between WebPerception Internet Services ("Provider," "we," "us") and you ("Customer," "you") for the provision of wireless internet services.

1. Service Description

WebPerception provides fixed wireless internet service to residential and business customers in Northern California. Service includes:

2. Service Plans and Pricing

Service plans, speeds, and pricing are as specified in your service order. Current pricing is available on our website at webperception.com/internet.

3. Installation

Standard installation includes mounting of outdoor equipment and indoor router setup. Customer must provide:

• Access to installation location
• Power outlet within reach of indoor equipment
• Permission for exterior mounting (if applicable)
• Clear line of sight to our network infrastructure

4. Service Level Agreement

We guarantee 99.9% network uptime. If we fail to meet this commitment, you may be eligible for service credits. Business customers may have enhanced SLA terms.

5. Equipment

Equipment provided by WebPerception remains our property. Customer is responsible for:

• Protection from damage (except normal wear)
• Not moving or tampering with outdoor equipment
• Return of equipment upon service termination

6. Billing and Payment

Service is billed monthly in advance. Payment is due upon receipt. We accept:

• Credit and debit cards (automatic payment available)
• ACH bank transfer
• Check (mail-in)

Late payments may result in service interruption and late fees as specified in your service order.

7. Term and Termination

Residential customers: Month-to-month service with no long-term contracts. Cancel anytime with 30 days notice.

Business customers: Terms as specified in your business service agreement, typically 1-3 year terms with early termination fees.

8. Acceptable Use

Use of service is subject to our Acceptable Use Policy. Violations may result in service suspension or termination.

9. Privacy

We collect and use your information in accordance with our Privacy Policy. We do not sell your personal information to third parties.

10. Limitation of Liability

Our liability is limited to the amount paid for service during the affected period. We are not liable for indirect, incidental, or consequential damages.

11. Dispute Resolution

We encourage customers to contact us first to resolve any concerns. Disputes will be resolved through binding arbitration in Marin County, California.

12. Changes to Agreement

We may modify this agreement with 30 days notice. Continued use of service after changes become effective constitutes acceptance of the modified terms.

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